Refund policy

Returns & Refunds

We want you to be happy with your order. If something isn't right, you can return it within 14 days of delivery, and returns are free.

Your right to cancel

Under the UK Consumer Contracts Regulations, you can cancel your order for any reason within 14 days of receiving it. Just let us know by emailing contact.relevantgoods@gmail.com with your order number.

What can be returned

Items must be unused, unopened and in their original packaging with any seals intact.
For health and hygiene reasons, skincare, cosmetics and oral care products (such as brush heads) cannot be returned once the seal or packaging has been opened, unless they are faulty.
This does not affect your statutory rights for faulty, damaged or incorrect items.

How to return an item

Email us at contact.relevantgoods@gmail.com within 14 days of delivery with your order number and the item(s) you'd like to return.
We'll send you a free prepaid returns label.
Pack the item securely and send it back within 14 days of contacting us.

Items sent back without first contacting us may not be accepted.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 14 days of us receiving the item. Your bank may take a few extra working days to show the refund.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or not as described, please email us within 30 days of delivery with your order number and a photo of the issue. We'll arrange a free replacement or a full refund, in line with the Consumer Rights Act 2015.

Exchanges

We don't offer direct exchanges. Please return the item for a refund and place a new order.